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Shipping & Returns


SHIPPING

We will ship your order via DHL/FEDEX/UPS courier service. All our items are Warehouse packed for safe delivery. We ship all products by Track & Trace courier unless otherwise directed. This usually takes between 1 to 2 weeks depending on the delivery service in the destination area.

We normally ship our products within 2 weeks. If we are unable to dispatch your order within two weeks, we will contact you and advise you of the expected dispatch date.

Please check your delivery address carefully as we will not be responsible for delivery to an incorrect address. The customer shall be responsible for the cost to resend a parcel that is returned because of an incorrect address.

ONCE YOUR ORDER HAS BEEN SHIPPED YOU ARE NOT ABLE TO CANCEL YOUR ORDER.

RETURNS POLICY

If an order has been dispatched by courier and is not received or if an item is received and it is either damaged or faulty, a return claim MUST be filed with within 3 days from date of receiving of goods.

Email details of your claim to sales@siffonz.com

The following options will then be made available:

1. Replacement: If possible, a replacement will be sent, subject to availability.

2. Credit: If no replacement is available, a credit will be offered to the full amount of the purchase price.

3. Refund: If a refund is required, it will be provided according to the original payment. Please note that shipment cost is non refundable.

Returns are not accepted due to a change of mind, so please choose carefully.
Exchanges will not be permitted.